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As the Coronavirus disease (COVID-19) emergency continues to grow, we wanted to share our office policy and the latest Coronavirus emergency news as it pertains to our clients and for the remainder of this tax season.

We’re pleased to note that nobody in the Counting House family has reported symptoms connected with the virus.  That said, we continue to monitor the situation and establish procedures to keep our employees, our clients, and our community safe. 

To the extent possible our staff will be working remotely or with limited office hours.  We’re temporarily canceling staff and client meetings. It may be difficult for us to stay on top of phone calls so email will be your best option.

As a technology-enabled firm, we are prepared to serve you virtually through our secure online portal and communication tools. 

Tax Clients

Your tax documents may be uploaded to our portal or otherwise transmitted electronically by email or fax.  Another easy and no-cost option to send your electronic documents is Sendinc.com. If one of those is not possible for you we will accept your documents at our front desk between the hours of 9 am and 3 pm Monday through Friday where we will maintain strict disinfectant guidelines.

Completed tax returns may be sent to you via one of the above options or as a PDF email.  Once reviewed by you we will accept your E-File Approvals either by returning the E-File Authorization form electronically OR with an email giving us authority to file.  

We do expect some level relief to be announced shortly from the US Treasury or IRS but we have no idea what that relief will look like.  

Contact your manager directly for assistance, or Lynne@CountingHouseBiz.com.  Our fax number is 603-766-1098.  

Payroll Clients

Similarly, we ask that where possible you email or fax us hours and timesheets rather than by telephone.  We’re properly staffed to make sure your payrolls are processed and transmitted timely and your help in following these guidelines is appreciated.    

We are taking this virus very seriously as we know each of you is. We care deeply for the well-being of our employees, clients, and community, so please reach out if we can assist you in the days and weeks ahead. 

If you have additional concerns or questions or need help setting up your secure portal access, feel free to reach out to us via phone or email. 

 

Sincerely,

Van Ballantyne

Counting House Associates

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